How can we help?
Search the help center, ask the support assistant, or open a ticket with Layer 8 IT Solutions.
Accounts
- How to set up multi-factor authentication (MFA)
MFA adds a second step to sign-in so a stolen password alone is not enough.
- Why you should use a password manager
A password manager creates, stores and fills strong unique passwords so you only remember one.
Data
- Backups that actually work: the 3-2-1 approach
Keep 3 copies of important data, on 2 kinds of storage, with 1 copy offsite, and test restores.
Devices
- My computer is slow: basic checks to try first
Safe, simple steps that fix many slow Windows and Mac computers.
Getting help
- Contact and support hours
How to reach Layer 8 IT Solutions and what to expect after you open a ticket.
- What to include when you open a support ticket
The details that help us fix your issue faster, and what never to send.
Network
- Securing your office or home Wi-Fi
Router settings that make your wireless network much harder to break into.
Security
- How to spot a phishing email or text
Simple checks that catch most fake emails, texts and calls before they cause damage.
Urgent problem?
For a suspected security incident or anything stopping your business, open a ticket marked urgent and call or text (407) 288-3972.