Contact and support hours
How to reach Layer 8 IT Solutions and what to expect after you open a ticket.
How to reach us
- Help desk ticket: submit a ticket from this help center any time. You will get a ticket number and access key to check status.
- Phone or text: (407) 288-3972
- Email: ora@layer8itsolutions.net
Hours
Tickets can be submitted any time. They are reviewed during business hours. For urgent problems such as a suspected security incident, call or text (407) 288-3972 in addition to opening a ticket.
What happens next
- Your ticket is reviewed and prioritized.
- You may be contacted for more details or to schedule a remote or on-site session.
- Updates are posted to your ticket. Clients with a portal account can see all of their organization's tickets and reply from the client portal.
Client portal
Existing clients can sign in to the client portal to view tickets, reply, and read documents shared with their organization. If you need portal access, ask in a ticket or call or text (407) 288-3972.
Please do not send passwords or other sensitive data by email, text or ticket.
Last updated Oct 31, 2026, 2:49 PM ET